How to Fix ‘Instagram Direct Messages Not Sending’ Issue – Guide
Instagram Direct Messages is quickly showing itself and growing as one of the best and most used features of the platform. To interact with friends and engage with followers, a common user considers DMs the best solution. On the other hand, for companies, it’s a comprehensive way of dealing with customer support and branding/sponsorship. Although, there have been recent complaints from users that they are having trouble viewing as well as sending/receiving Instagram direct messages. In this article, we’ll show you several ways you can fix this issue with your Instagram identifier.
1. Check your Internet connection.
The first thing you should do if you are not receiving DMs on your Instagram app is to check your network connection. One way to verify the network connection is to test using another application or search using a browser. Now there are cases where you are connected to a network connection, but it is slow and unstable. To verify this, you can perform a speed test to verify that you are getting the correct bandwidth speed based on your Internet subscription plan. You can use a reliable internet speed tester such as Fast.com (provided by Netflix), which can effectively measure upload and download speeds to see if there is an underlying issue. Now, if the speed test result is slow or does not approach normal speed bandwidth, you can try resetting the Internet router. It is possible that your router is not establishing a proper connection with your ISP (Internet Service Provider), which causes a slow connection to the Internet. You can reset your Internet router by unplugging the router’s power cord located on the back. Then wait at least 10 to 15 seconds before connecting the power cord to the router. If resetting the router does not resolve the network connection problem, it is best to contact your Internet service provider to report the problem with the Internet service.
2. Update the Instagram app.
If your device is running an old version of Instagram, there is a high possibility that it is no longer compatible with Instagram and is having difficulty communicating with Instagram servers. This makes the application not receive new direct messages from other people as it cannot access the servers. In that case, you can fix the issue by updating your Instagram to the latest version to make sure you have the latest fixes and security updates.
How to Update Instagram on Android devices.
For Android users, you can update the Instagram app via the Google Play Store. Follow the steps below to guide you through the process. Wait for the update to finish downloading and installing. Now try opening the Instagram app to see if you can already use direct message feature in the app.
How to Update Instagram on iOS devices.
If you are using an iOS device, you can update your Instagram app by doing the following: Now try opening the Instagram app and see if direct messages feature already works correctly. On the other hand, if you are still having problems with the app after updating it. You can proceed to the next method below.
3. You are not following the person you communicated to.
Instagram has a feature which lets you control who can send direct messages. If the person you’re messaging only allows messages from user accounts that follow them, send a follow-up request to that person first before attempting to send them a direct message. On the other hand, if other people cannot send messages to your account, they can do the same thing too. Ask them to follow you first so they can send you a direct message in the app. Finally, remember to check the Message Request tab if the person is sending you messages for the first time.
4. Reinstall the Instagram app.
If the Instagram app on your device is not working properly, there is a chance that some of your files and resources have been corrupted, which causes it to encounter glitches and bugs like the problem with direct messages. To resolve this, you can try uninstalling the Instagram app and downloading it again to ensure that your device has a fresh copy of the software and that there are no corrupt files.
How to Reinstall Instagram on Android devices.
On Android devices, you can follow the steps below to guide you in the Instagram app reinstallation process. This may take a few minutes, depending on the speed of your Internet connection and the device you are using. After installing the Instagram app, log into your account and try using direct message feature to see if the issue is resolved.
How to Reinstall Instagram on iOS devices.
For iOS devices, the process is almost the same, but you would use the App Store to reinstall the app. Wait for the process to complete, which can take several minutes. After that, log into your Instagram account and try sending a direct message to see if the issue is resolved. If you are an iOS user, you can skip to Method 6 as the next solution is for Android devices only.
5. Clear Instagram data and cache (Android devices).
If Instagram app on your Android device has been installed for some time, it is possible that some of its files have been corrupted during app update or while in use. In this case, clearing the Instagram app’s data and cache will revert any changes to Instagram’s system files, which ensures that the installed copy of the app is working properly. You can follow the guide down in how to clear Instagram data and cache. After clearing your Instagram cache and data, open the Instagram app and try sending some direct messages to other people to see if the issue with Instagram DM not working has been resolved. Now if you’re still having problems with Instagram direct messages feature, you can proceed to the last method below to try to fix the problem.
6. Contact Instagram support.
The last thing you can do to try to fix the issue on Instagram that isn’t working is to report the issue to Instagram. The problem could be with Instagram and no troubleshooting method would work unless they solve the problem on their side. To report an issue on Instagram, you can follow the steps below.
Final note
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