Guide: Fix ‘Miss­ing Thumb­nails on Net­flix’ Issue

Admit it, the merry-go-rounds of impressive thumbnails on Netflix entice you to try out new shows and movies every day. Talking about a picture is worth a thousand words, but this carousel isn’t always impressive. On more than one occasion, you would see a few missing thumbnails instead of the real one. You don’t know what you’re missing, as annoying as it is. And second, if that happens to be one of your favourite shows you can’t watch, you should take the long route – type and search. Also see: Can I see who viewed my Facebook profile?

Why are you seeing blank thumbnails on Netflix?

Empty boxes, missing thumbnails, or thumbnails not loading on Netflix can be for several reasons. If you’re lucky, a simple restart of the TV will fix the problem, but that’s not always the case.

Here we have listed a number of common reasons and solutions.

1. Wireless connection failure

One of the first reasons is the nature of the internet connection. If the TV is connected to Wi-Fi, an interruption in the connection will result in a blank thumbnail. Traffic and interference may cause some thumbnails to be displayed up blank, even though you can stream other content without any problems.

So if your TV and router both support dual band Wi-Fi, switch to that. If not, you can connect the cable if the TV is equipped with an Ethernet port and watch the problem go away.

2. DNS problems

The second reason for this problem may be the default DNS settings. Sometimes, the ISP’s default DNS settings fail to resolve the server’s address. As you may know, thumbnails and the actual content are stored in different CDNs, making it possible to stream, but not display the thumbnail.

The solution is to opt for an alternate router-level DNS on the TV itself. Go to Settings> Network and click on the said connection. Also see: What is DNS and How to Find and assign the best DNS server on Windows

3. Conflict with cache files

More often than not, there is a conflict in the cache files that causes thumbnails to be missing. In this case, a simple cache wipe will do the trick of restoring an offensive thumbnail. All you need to do is go to Settings> Manage app and clear the cache. read more: Cache or app data: which one should be cleared on Android and when?

Parting thought

A blank thumbnail certainly leads to a lot of confusion, especially if it’s the first thing to be cropped up on your Netflix home screen. Considering that a thumbnail is one of the biggest influencers in enticing audiences, plus the amount of study and research Netflix invests in studying your habits, an empty space on your feed is more than just a bummer. See Next: What’s New on Netflix and What’s Removed?

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